General Terms and Conditions

Schaltgeraete Studios GmbH

Audio Post-Production Services

Table of Contents

§ 1 Scope and Provider

§ 2 Formation of Contract

§ 3 Subject Matter of Services

§ 4 File Delivery and Customer Obligations

§ 5 Delivery Times and Processing Periods

§ 6 Right of Withdrawal and Waiver

§ 7 Prices and Payment

§ 8 Revisions and Change Requests

§ 9 Acceptance and Delivery

§ 10 Data Protection and Data Storage

§ 11 Copyright and Licence Rights

§ 12 Liability and Warranty

§ 13 Confidentiality

§ 14 Feedback and Reviews

§ 15 Prohibited Use

§ 16 Cancellation by the Customer

§ 17 Amendments to these Terms

§ 18 Final Provisions

§ 1 Scope and Provider

These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded via the online shop of Schaltgeraete Studios GmbH (hereinafter "Provider") for the provision of audio post-production services and coaching (hereinafter "Services").

Provider:

Schaltgeraete Studios GmbH

Eisenbahnstr. 73

14542 Werder (Havel)

Germany

E-mail: legal@schaltgeraete-studios.com

Any deviating, conflicting, or supplementary general terms and conditions of the customer shall not become part of the contract unless the Provider has expressly agreed to their application in writing.

§ 2 Formation of Contract

The presentation of services in the online shop does not constitute a legally binding offer but an invitation to submit an offer.

By clicking the "Buy Now" button, the customer submits a binding offer to conclude a service contract. The Provider will acknowledge receipt of the order by automatic e-mail. This acknowledgement of receipt does not constitute acceptance of the offer.

The contract is formed upon the Provider sending a separate order confirmation by e-mail or upon commencement of the service, whichever occurs first.

§ 3 Subject Matter of Services

The Provider offers services in the field of audio post-production and related consulting. The offer comprises in particular the following service categories:

3.1 Production Services (Remote)

• Mixing: blending of multi-track audio recordings into a finished stereo or multi-channel mix

• Mastering: final audio processing and level optimisation for streaming and physical distribution

• Stem Mastering: mastering based on separately submitted stem files

• further package services offered in the shop as described in the respective product description

Production services are provided remotely as a rule. The customer delivers the required source files digitally; the result files are returned digitally. Upon express request and by separate agreement, attendance at the production session in person at the Provider's studio (Eisenbahnstr. 73, 14542 Werder (Havel), Germany) is possible. Additional charges may apply and will be agreed in writing prior to the session.

3.2 Coaching (Hourly, Remote or In Person)

The Provider offers hourly coaching sessions conducted either:

• Remotely: via video conference or comparable means of distance communication

• In person: by individual appointment at the Provider's studio, Eisenbahnstr. 73, 14542 Werder (Havel), Germany

The preferred format (remote or in person) must be indicated at the time of booking or will be agreed during the scheduling process. In-person sessions take place exclusively at the Provider's studio at the address stated above.

Session topics may include in particular: mixing and mastering techniques, music production, foley, sound design, dialogue editing, production workflows, career advice in the audio industry, and individual feedback on audio material submitted by the customer.

Date and time of the coaching session will be agreed individually between the Provider and the customer after booking and payment. The customer has no entitlement to a specific requested date. Travel and transport costs incurred by the customer in attending an in-person session are not included in the booking price and are borne by the customer.

For all service categories: the Provider owes a professionally rendered service and does not guarantee any specific artistic, educational, or commercial outcome.

§ 4 File Delivery and Customer Obligations

This section applies to production services (mixing, mastering). No file delivery is required for coaching sessions unless expressly agreed otherwise.

4.1 Technical Requirements

The customer is obliged to deliver the audio files required for the performance of the service in accordance with the technical specifications published on the website. Minimum requirements are:

• WAV or AIFF format, minimum 24-bit / 44.1 kHz

• Tracks without clipping (level below 0 dBFS)

• Correct file naming in accordance with the instructions provided during the ordering process

• Completeness of all files required for the respective service

4.2 Upload Process

Upon completion of the ordering process, the customer will receive a secure upload link. Files must be uploaded within 14 days of the order date. If files are not delivered within this period, the Provider may, after setting a reasonable grace period, withdraw from the contract. Any amounts already paid will be refunded less an administrative flat fee of 15%.

4.3 Rights in Submitted Files

The customer warrants that they hold all rights required in respect of the uploaded audio files (including in particular copyright, neighbouring rights, and master rights) and that processing by the Provider does not infringe the rights of any third party. The customer shall indemnify the Provider against all claims of third parties arising from any breach of this warranty.

§ 5 Delivery Times and Processing Periods

Processing times (turnaround) stated in the shop are estimates only and are not binding deadlines. The processing period begins upon complete and specification-compliant receipt of all customer files.

Delays caused by incomplete or non-specification-compliant file delivery, clarification requirements, or force majeure are not attributable to the Provider. The Provider will notify the customer promptly by e-mail in such cases.

The customer is entitled to delivery within a specific period only if an express rush service has been booked and confirmed in writing.

§ 6 Right of Withdrawal and Waiver

6.1 Statutory Right of Withdrawal

Consumers based in the European Union are generally entitled to a 14-day right of withdrawal under applicable EU consumer protection law. The following provisions govern how this right applies to the respective service types.

6.2 Production Services (Mixing, Mastering) – Waiver of Right of Withdrawal

Important notice: The right of withdrawal expires prematurely once performance has commenced, in accordance with applicable EU consumer law (implemented in Germany via § 356 para. 5 BGB).

The Provider will not commence performance of the production service until the customer has given express consent. During the ordering process, the customer is explicitly informed that their right of withdrawal is lost once the Provider has commenced performance of the service.

By actively ticking the corresponding checkbox in the checkout process, the customer declares:

• their express consent that the Provider commences performance of the contracted service before expiry of the withdrawal period, and

• their acknowledgement that they lose their right of withdrawal upon commencement of performance.

No right of withdrawal exists once performance has commenced. The decisive moment is the receipt of the complete file upload and the Provider's commencement of actual processing work.

6.3 Coaching – Withdrawal for Sessions Within the Withdrawal Period

The right of withdrawal applies to coaching sessions regardless of whether they are conducted remotely or in person, as the contract is concluded via distance communication (online shop) in either case. The following rules apply:

If the agreed coaching session falls within the 14-day withdrawal period, the customer, by ticking the checkbox in the checkout process, gives their express consent to commencement of performance before expiry of the withdrawal period and acknowledges that their right of withdrawal expires upon full performance of the coaching session — irrespective of the format chosen (remote or in person).

If the agreed coaching session falls after expiry of the 14-day withdrawal period, the right of withdrawal expires at the end of that period, unless the customer has withdrawn beforehand. In this case, withdrawal is possible until the end of the 14-day period; § 16 of these GTC (Cancellation) applies additionally.

Note: The final appointment is agreed individually after booking. Performance does not commence until an appointment is scheduled. For sessions scheduled well beyond the withdrawal period, the Provider recommends confirming the appointment in writing before the period expires.

6.4 No Right of Withdrawal for Business Customers

Customers who purchase the services in the course of their commercial or independent professional activity (business customers) have no statutory right of withdrawal.

§ 7 Prices and Payment

The prices displayed in the online shop at the time of the order apply. For customers from EU member states, prices are stated as gross prices inclusive of the applicable statutory VAT, unless stated otherwise.

Payment is due exclusively in advance (prepayment). Processing commences only after full receipt of payment and complete file upload.

The Provider reserves the right to restrict certain payment methods or to offer additional payment methods. The payment methods available are shown during the checkout process.

§ 8 Revisions and Change Requests

This section applies exclusively to production services (mixing, mastering). No revisions are provided for coaching sessions.

The number of revision rounds included in a service package, if any, is set out in the respective product description. A revision consists of the customer requesting specific, limited corrections or adjustments to the delivered file(s) based on the delivered result.

A revision does not include: the complete reworking of a fundamentally different mix, a full overhaul of the artistic concept, or the delivery of new source files after completion of the initial processing. Such requests may be commissioned as a separate order at the then-applicable rates.

Unused revisions expire 30 days after delivery of the initial mix or master.

§ 9 Acceptance and Delivery

9.1 Production Services

The processed audio files will be delivered to the customer via a secure download link sent by e-mail. The link is generally valid for 30 days. The Provider recommends downloading the files promptly and storing them locally.

The customer is obliged to inspect the delivered files within 14 days of delivery. Obvious defects must be reported in writing by e-mail within this period. In the absence of such notification, the service is deemed accepted.

9.2 Coaching Sessions

The service is deemed fully rendered upon completion of the coaching session. Follow-up in the form of notes, recordings, or materials is only owed if expressly stated as part of the booked package.

§ 10 Data Protection and Data Storage

Audio files uploaded by the customer and all personal data arising in connection with the order are processed and stored exclusively on servers located within the European Economic Area (EEA). No transfer to servers in third countries outside the EEA takes place.

Source files are retained for 60 days after delivery of the final result files and are then permanently deleted. The Provider assumes no archiving obligation beyond this period.

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection law. Further information is contained in our Privacy Policy, available at: https://shop.schaltgeraete-studios.com/en-de/policies/privacy-policy

§ 11 Copyright and Licence Rights

Upon full payment and delivery of the processed files, the Provider grants the customer a non-exclusive, temporally and geographically unlimited licence to use the created mix or master for all known types of exploitation, including in particular streaming platforms, digital download, physical sound carriers, and synchronisation.

The Provider reserves the right to mention the collaboration with the customer (artist name, project title) for its own marketing purposes and to publish short audio excerpts of up to 30 seconds as a reference. The customer may object to such use at any time in writing by e-mail.

Intellectual property in the workflows, signal chains, presets, and technical processes developed by the Provider remains with the Provider.

§ 12 Liability and Warranty

12.1 Scope of Liability

The Provider is liable without limitation for damages arising from injury to life, body, or health, and for damages caused by wilful misconduct or gross negligence on the part of the Provider, its legal representatives, or vicarious agents.

In cases of simple negligence, the Provider is liable only for breach of a material contractual obligation and only up to the amount of foreseeable, typical damage. Any further liability of the Provider for simple negligence is excluded.

12.2 Data Loss

The Provider is liable for loss of audio files uploaded by the customer only if the Provider has breached its data security obligations through gross negligence or wilful misconduct. The customer is solely responsible for maintaining backup copies of all submitted original files. Any liability for data that could be reconstructed is limited to the costs of reproduction.

12.3 No Guarantee of Success

The Provider gives no guarantee of any specific artistic or commercial success, nor of passing quality checks by distribution platforms, nor of compliance with specific loudness standards, unless these are expressly agreed as part of the contracted service.

§ 13 Confidentiality

The Provider treats all audio files, project information, and other information submitted by the customer that is recognisably confidential or expressly designated as such with appropriate confidentiality.

The confidentiality obligation does not apply to information already known to the Provider, information in the public domain, or information lawfully received from third parties. The confidentiality obligation applies for the duration of the contractual relationship and for a period of three years thereafter.

§ 14 Feedback and Reviews

If the customer submits a review, testimonial, or other feedback, they grant the Provider a perpetual, worldwide, royalty-free right to use, reproduce, and publish such feedback for marketing purposes. The customer warrants that the feedback reflects their own experience and contains no misleading statements.

§ 15 Prohibited Use

Use of the online shop and the services is prohibited for:

• processing of audio material to which the customer does not hold the required rights

• the creation of content that violates applicable law (including in particular content inciting violence, promoting hatred, or sexualising minors)

• the use of automated systems (bots, scrapers, AI agents) without prior written authorisation from the Provider

• the commercial resale of services rendered by the Provider without an express written agreement

§ 16 Cancellation by the Customer

Cancellation by the customer is only possible as long as the Provider has not yet commenced processing of the files. In this case, the Provider will refund the purchase price less an administrative fee of 10% (minimum EUR 5.00).

Once processing has commenced (indicated by the processing confirmation e-mail), no refund entitlement exists, as the right of withdrawal has expired at that point in accordance with § 6 of these GTC.

§ 17 Amendments to these Terms

The Provider reserves the right to amend these GTC with effect for the future. The customer will be notified of material amendments by e-mail. If the customer does not object within four weeks of receipt of the notification, the amended GTC shall be deemed accepted. The notification will expressly draw attention to the right to object and the consequence of silence.

§ 18 Final Provisions

18.1 Governing Law

These GTC are governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that the protection afforded by mandatory provisions of the law of the consumer's country of habitual residence is not thereby withdrawn.

18.2 Jurisdiction

For disputes with business customers, the exclusive place of jurisdiction is the Provider's registered seat in Werder (Havel), Germany. For consumers, the statutory rules on jurisdiction apply.

18.3 Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), accessible at: https://ec.europa.eu/consumers/odr. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

18.4 Severability

Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

18.5 Language of Contract

The language of contract is German. In the event of any discrepancy between the German and any other language version of these GTC, the German version shall prevail.

As of: 20 April 2026

Schaltgeraete Studios GmbH · Eisenbahnstr. 73 · 14542 Werder (Havel) · legal@schaltgeraete-studios.com